Taoyuan Airport's international ranking has plummeted for the fourth year in a row
Taiwan Taoyuan International Airport dropped from 67th to 82nd in this year's UK SKYTRAX Global Airport ranking, falling for four consecutive years and plummeting from its best ranking of 13th in 2019.
According to Taiwan United News Network reported on the 28th, public information shows that in the UK SKYTRAX global airport evaluation, Taoyuan Airport's ranking fell from 13th in 2019 to 18th in 2020, and continued to fall to 37th, 67th and 82nd in 2021, 2022 and 2023.
Singapore's Changi Airport, Japan's Haneda Airport and South Korea's Incheon International Airport were among the top five airports ranked by SKYTRAX, while Taoyuan Airport's ranking plummeted one after another. In response, Taoyuan Airport responded that SKYTRAX is selected by passengers through online voting, and the content of the evaluation is quite broad, and the airport will continue to review and improve in the spirit of service first, and strive for a better ranking.
A front-line personnel at Taoyuan Airport analyzed that the number of flights in some periods after the epidemic exceeded that before the epidemic, and the automatic customs clearance at Taoyuan Airport was blocked from time to time, resulting in a poor passenger experience and a backward score. Another relevant person said that the indicating line of Taoyuan Airport is unclear, and the face recognition system is backward, while other international airports have advanced equipment and strong recognition, and the service level is making rapid progress after the epidemic.
"What has happened to Taoyuan Airport in the past four years?" The United News Network commented that airport services should be people-oriented, and the service industry needs to train professionals for a long time, but the biggest problem of Taoyuan Airport is that it treats the service industry as the security industry. Nowadays, in Taoyuan Airport, in addition to customs and immigration inspection, few regular staff can be seen, and almost all work is outsourced to security companies, which is a "rare phenomenon" in the world.
Some scholars on the island believe that although the epidemic is a special situation, the serious decline in ranking is worthy of vigilance. Many airports took advantage of the renovation during the epidemic period, and passengers felt fresh after the epidemic, but Taoyuan Airport missed the opportunity.
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